Privacy Policy samemenang —
Personal Data Protection Malaysian Players

Samemenang ("we", "Platform") operates as an online gaming platform serving players in Malaysia. In running platform operations, we need to collect and process certain personal information belonging to our members. This Privacy Policy transparently explains how this entire process is carried out.

This policy applies to all personal information collected through the samemenang.com website, the samemenang mobile app for Android and iOS, and all your interactions with our customer support team. It does not apply to third-party websites or applications you may access via links from our platform.

We collect and process your personal data on a solid legal basis — whether to fulfil a contractual agreement with you, meet regulatory obligations, or pursue legitimate interests that do not compromise your privacy rights. In all cases, we only collect data that is strictly necessary for the stated purpose.

Samemenang collects your personal information from three primary sources: information you provide directly during registration, information collected automatically as you use the platform, and information from third parties we use for identity verification purposes.

Every piece of information we collect has a specific and clearly defined purpose. samemenang does not use your data for any purpose other than those stated below:

• Account management — creating, verifying, and maintaining your account on the platform.
• Transaction processing — processing deposits, withdrawals, and all financial transactions on the platform.
• Identity verification (KYC) — confirming you are who you claim to be and that you meet the minimum age requirement of 18 years.
• Fraud prevention — detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Customer support — helping you resolve any issues or inquiries related to your account and the platform.
• Regulatory compliance — fulfilling reporting obligations to the relevant authorities in accordance with Malaysian law.
• Platform improvements — analyzing usage patterns to improve the overall gameplay experience and platform functionality.
• Marketing communications — sending relevant promotional information, bonuses, and special offers, subject to your communication preferences.

You can opt out of marketing communications from samemenang at any time by updating your communication preferences in your account settings or by contacting our support team via Live Chat.

Samemenang takes a highly cautious approach to sharing personal data. We never sell or rent your data to any party. However, in the course of running platform operations, we may need to share certain information with the following parties under limited and controlled circumstances:

• Payment service providers — banks and e-wallet providers that process your financial transactions, all of which are bound by strict confidentiality agreements.
• Game software providers — companies that supply games to our platform, limited to the data required to operate the games only.
• Identity verification services — third-party KYC providers that assist in verifying the identity of new members.
• Regulatory authorities and law enforcement agencies — when required by a court order or directive from a lawful authority.

The samemenang platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and ensure the security of your login session. Below are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies — collecting information on how you use the platform to help us improve its functionality and user experience.
• Functional Cookies — remembering your preferences and settings such as language, preferred wagering limits, and display settings.
• Analytics Cookies — helping us understand overall platform usage patterns without identifying individual users.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality and your gaming experience.

Your personal data is stored on secure servers housed in high-standard data storage facilities. All servers are protected by multiple layers of physical and digital access controls. We retain your personal data for as long as necessary for its stated purpose or as required under Malaysian law.

• Active account data — retained for the duration of your active membership.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian legal requirements.
• Customer communication data — retained for 3 years from the date of your last interaction.
• Security and audit logs — retained for 2 years for security investigation purposes.
• Closed account data — anonymized or deleted within 90 days of account closure, unless longer retention is required by law.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and global data protection best practices, you have the following rights regarding your personal data held by us:

Samemenang continually invests in security infrastructure to ensure your personal data remains protected from all threats. The technical and organisational security measures we implement include:

The samemenang platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process any personal information from children or minors. Our rigorous KYC process is specifically designed to verify this age requirement at the point of registration.

If we discover or are informed that we have collected personal information from someone under the age of 18, we will take immediate action to delete that information and close the relevant account without notice.

Parents or guardians who believe their child or dependent may have registered on the samemenang platform can contact our support team via Live Chat for immediate action.

Samemenang reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform operations. When significant amendments are made, we will:

• Sending notifications to members via their registered email.
• Displaying clear notices on the platform's home page and login page.
• Updating the "Effective Date" at the top of this document.

Your continued use of the samemenang platform after any amendments take effect signifies your agreement to the updated policy. We encourage you to review this page periodically to ensure you are always using the latest version of the Privacy Policy.

If you have any questions, concerns, or complaints regarding how samemenang handles your personal data, or if you wish to exercise any of your privacy rights, please contact us via:

• Live Chat — available 24/7 on the platform via the support icon at the bottom right corner.
• Email — [email protected] (managed by our Privacy Officer)
• Help Centre — visit the FAQ us for answers to frequently asked questions.

All privacy-related inquiries will be responded to within 3 working days. Requests requiring action such as data access or deletion will be resolved within 7 working days from the date the request is received.